Refund Policy

Effective Date: December 18, 2024
Updated in: May 11, 2025

At Al’Ard, we care deeply about your satisfaction. While we take great pride in the quality of our products, we understand that issues can occasionally arise. Below is our return and refund policy, designed to ensure transparency and a smooth resolution process.

Returns for Non-Faulty Items

If you’ve changed your mind about a purchase, we accept returns under the following conditions:

  • Timeframe: Return requests must be made within 14 days of receiving your order.
  • Condition: Items must be unused, unopened, and in original condition.
  • Process: Returns must be approved by our Customer Service team before sending the item back.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Refunds are issued for the product price only and exclude original shipping charges.
  • Customs duties or sales taxes are non-refundable.

Damaged or Faulty Items

If your item arrives damaged or develops a fault within 14 days, please contact us immediately.

  • Required: Report the issue within 14 days and include photos or details if needed.
  • Our Promise: We’ll cover the return shipping cost if a return is necessary.
  • Resolution: We’ll offer a replacement, store credit, or full refund.
    • If replacement shipping exceeds product value, we may opt to issue a credit or refund instead.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order:

  • Contact Us within 14 days of receipt.
  • We’ll correct the issue by sending the missing or correct item, or by issuing a refund or credit.
  • All correction-related shipping costs will be covered by us.
  • Please retain any incorrect items until you receive further instructions.

Important Notes

  • All returns require prior approval. Do not return items before contacting our team.
  • Return processing time: Please allow 5–10 business days after we receive your item for your return to be processed.

 

Alard Products, Inc

P. O. Box 535

Stewartstown PA, 17363-0535, USA

📩 For assistance, contact: info@alardproducts.com